Straight answers,
no small print games.

A ticketing and event promotion platform. People find events and buy tickets here; promoters create events, sell tickets and get paid here; sub-promoters earn commission promoting other people's events; venues keep an eye on what is happening in their room.

GotTickets provides the technology. The events themselves are run by the promoter or organisation named on the event page.

In your account, under My Tickets — every ticket you have ever bought here, with the QR code ready to scan at the door. They are also emailed to you when you buy.

Nothing to install and nothing to print. More on finding your tickets.

You have one anyway — it was created with the email address you paid with. Go to the login page and use forgot password with that exact address, and your tickets will be waiting inside.

This is far and away the most common reason someone cannot find a ticket.

No. Show the QR code on your phone at the door. If you would rather have paper, or your phone battery worries you, you can download a PDF from My Tickets and print it — both scan the same.

Yes. Open the booking in My Tickets and transfer it to their email address. They get a valid ticket in their own name, and your original QR code stops working the moment theirs is issued — so nothing can be scanned twice.

Much safer than sending a screenshot, for both of you.

Your QR code, and photo ID if the event is age-restricted or the promoter asks for it. The QR is scanned once and marked used.

Doors, age limits and what you may bring in are all set by the promoter and the venue — those details are on the event page.

No. Each ticket has its own QR code, and the first successful scan marks it used — if the same code is presented again, the door sees straight away that it has already come through.

That is why sending a screenshot is a bad idea and transferring is the safe way to hand a ticket on.

Yes — issued by the promoter running the event, not resold to you by a third party. Your QR code is generated by the same system the door scans with, so it is valid by definition.

This is a primary ticketing platform, at the price the promoter set. More on what we are not.

Your total is the ticket price the promoter set, plus a convenience fee of $5.00 per ticket, plus card processing. The convenience fee is what funds GotTickets — running the platform, the QR ticketing, the door scanning and support.

Worked through on a $15.00 ticket at the rates in force right now:

• $15.00 ticket price — goes to the promoter
• $5.00 convenience fee
• $1.71 card processing and platform commission
• $21.71 total

The convenience fee is a flat amount, so it is a bigger share of a cheap ticket than a dear one — on a $50.00 ticket the same booking totals $59.41. Your exact total is always shown before you pay.

The promoter receives the ticket price. They never receive the fee. Full fee breakdown.

Once, at checkout, when you confirm the payment. There is no hold-and-charge-later and no subscription — one charge for the order.

Payment is handled end to end by Stripe on their own secure checkout. Your card number never touches GotTickets — we do not see it and we do not store it.

The promoter running the event. Their share reaches their own Stripe account at the moment you check out; the platform commission is taken from the fee at the same time.

This matters if you ever need a refund: we do not hold your ticket money, so the promoter is the one who can return it. How refunds work.

The promoter running the event sets the refund policy for it, and issues any refund from their own account. Some refund up to the day before, some are final sale.

Ask them first — use Ask the organiser on your booking, or send a cancellation request, which stays open until 1 hour before the event starts. Read the full refund policy.

Note that a refund returns the ticket price. The convenience and processing fees are not refundable.

No. The convenience fee and card processing are non-refundable — that money was already spent taking the payment and running the sale. A refund returns the ticket price the promoter set.

On a $15.00 ticket bought for $21.71, a full refund from the promoter returns $15.00.

If you cannot make the event, transferring your ticket to someone else avoids this entirely — you keep whatever you agree with them and nothing is lost to fees.

Then bring it to us. If you have asked and had no useful reply within about five working days, contact us with your order number, the event name, and when you first got in touch.

We take it up with the promoter directly and work to get it resolved. We cannot refund money we never held, but you are not on your own with it. What we can and cannot do.

If the date moves, tickets normally carry over automatically. If the event is cancelled, most promoters refund in full — ask them, and escalate to us if they go quiet.

If you simply cannot make the new date, transferring your ticket to someone who can is usually the quickest fix.

You can transfer the ticket to someone else from My Tickets, whatever the promoter's refund policy says. It takes a few seconds and they get a valid ticket in their own name.

No, and it is the difference worth understanding. A resale site buys or lists tickets somebody already owns and sells them on at whatever the market will bear — which is how a $40 ticket ends up at $180.

GotTickets is primary ticketing. Tickets are created and sold by the promoter running the event, at the price they set. We never buy inventory, we never resell a ticket, and we never mark up the ticket price — there is no surge pricing and no price that moves because a night is selling well.

What we add is the convenience fee and card processing, shown to you before you pay. That is the whole of it.

Usually not. The event is produced by the promoter, organisation or venue named on the event page — they book the room, book the acts, set the door time, set the prices and set the refund policy. We provide the ticketing they run it on.

So the night itself — set times, doors, dress code, age limit, parking, seating, the line-up, whether it goes ahead — is theirs, and there is an Ask the organiser button on your booking for exactly that. Your account, your login, a ticket that never arrived, a payment that looks wrong: that is ours. Contact us.

No. The promoter's share goes to their own Stripe account at the moment you check out — it does not sit in a GotTickets account first. There is no float here and no balance we are earning interest on.

The honest consequence: when a refund is due, the promoter is the one who can send it, because that is where the money is. How refunds work.

No. Stripe handles payments end to end. Your card number never touches GotTickets — we do not see it, we cannot store it, and we could not charge you again if we wanted to.

Correct, and we would rather say so than dress it up. GotTickets is funded by the $5.00 convenience fee per ticket and a 3% commission, both added at checkout.

What we will not do is hide it. Your total is on screen before you pay, the fee is itemised, and it does not grow between the event page and the last step of checkout.

No. We do not sell or rent your information, and we do not hand your email to promoters whose events you merely looked at.

What does happen, and you should know it: when you buy a ticket, the promoter of that event receives your name and email as the holder of it — they have to be able to reach their own ticket holders. That is the promoter of that event, and nobody else.

No. Plenty of the platform is genuinely the promoter's call — the price, the policy, the refund — and we will tell you so rather than pretend otherwise.

But if you have asked them properly and had nothing back in about five working days, that becomes our problem too. Bring it to us with your order number and we take it up with them directly. We cannot return money we never held, but you will not be left talking to a wall.

Yes. Create a promoter account, build the event, add your ticket types, connect Stripe so you can be paid, and publish. There is nothing to pay to list.

It is built for the kind of events people actually run: concerts, comedy, parties and day parties, festivals, brunches, bus trips and weekend getaways, family events, fundraisers, networking and corporate nights, private and community events. How selling here works.

Yes, as many as the event needs — early bird at $25, general admission at $40, VIP at $75, and so on. Each one carries its own price, its own quantity and its own on-sale and off-sale dates, so a tier can open and close on its own.

You can also cap how many any one customer may buy, which is how you stop one order swallowing a small allocation.

Yes. Every ticket type has a quantity, and once it is gone that type shows as sold out. That is how you hold a room to its capacity, or release an allocation in stages.

Yes — your dashboard updates as tickets sell, so you are never waiting on a report or on somebody else's word for how the night is doing.

Your analytics also show where the sales are coming from: which link, which promoter, which source. That is the difference between spending your marketing money again and spending it better.

Yes. Create discount codes for a ticket type or for the whole event — comps, early support, radio codes, whatever you need — and see how many were used.

Yes, and they should. From the event's door screen you issue a scanning link, protected by a PIN, that opens the check-in scanner and nothing else — no sales, no settings, no access to your account. Revoke it when the night is over.

Every ticket is a QR code, scanned once and marked used, so the queue moves and nothing gets in twice.

Use the Event Earnings Calculator before you go on sale. Put in the venue, the DJ or act, production and marketing, then try ticket prices against them and see the break-even and the profit at each one.

Far better to find out that the room has to be two-thirds full while you can still change the price.

Nothing out of your ticket price. The platform is funded by a $5.00 convenience fee per ticket and a 3% commission, both added on top at checkout and paid by the buyer — along with card processing.

So you set the ticket price and you net the ticket price: on a $15.00 ticket the buyer pays $21.71 and $15.00 reaches you. Worth knowing when you price a cheap ticket, since the flat fee is a bigger share of it. How selling here works.

Your share of every sale lands in your own Stripe account as the sale happens — GotTickets never holds your ticket money, and there is no platform balance to request it from. What changes as you build a track record is when Stripe moves it to your bank.

While you are new: your money stays in your Stripe account and pays out to your bank the day after your event ends. It is your money the whole time — it just stays where a refund or a card dispute can still be settled from it while the event has not happened yet.

Once you have a track record: your account is reviewed for instant payouts. Approved, you move to Stripe's normal rolling schedule and are paid as you sell — typically a couple of business days after each payment clears.

Your very first payout also takes a little longer while Stripe verifies your account. That is a one-off. Every sale and payout is visible in your dashboard as it happens.

Automatically, and you do not have to do anything. On the day the event starts, each sub-promoter's earned commission is transferred to their own Stripe account, based on the sales tracked to their promo code.

They can watch their sales build up in their dashboard before then. How sub-promoting works.

Yes — it is how you get paid, and it is a one-time setup of about five minutes under Profile → Stripe. You will need your bank details and enough information for Stripe to verify who you are.

GotTickets never sees or stores your bank details.

You do. The money is in your Stripe account, so you are the only one who can return it, and the refund policy for your event is yours to set.

Publish that policy on your event page and answer your ticket holders — almost every complaint that reaches us is about silence, not about the answer being no. The refund policy in full.

Someone who helps sell tickets for an event they did not create, and earns a commission on the tickets they sell. Rather than sharing the ordinary event link, an approved sub-promoter gets a tracked link and QR code of their own, so every sale that came through them is credited to them.

Become a sub-promoter.

No, and no. You do not need to run events to promote them, and a sub-promoter account is free — you are paid out of the commission the promoter has offered, so there is nothing to pay in.

No, and this is the part worth understanding. The old way of doing this is buying a block of tickets and hoping you shift them — if you do not, the loss is yours.

Here you risk nothing but your effort: you promote, and you earn on the tickets that actually sell through you.

In your promoter dashboard — browse what is open for promotion and apply to the ones you want. The promoter decides who is approved to promote their event, so a request is not automatic.

Once you are approved, your link and QR code appear against that event.

There is no single platform-wide rate. Each promoter sets the commission for their own event — $5, $10, $20 a ticket, whatever they have decided their marketing is worth — and you can see the figure on the event before you apply, shown as an amount per sale. Some list it as commission on request, which means ask them.

So you are choosing what to promote knowing what it pays. Sell more eligible tickets, earn more.

Your tracked link and QR code. When someone opens the event through you, that is remembered on their device for 30 days — so if they think it over for a week and buy on the Friday, the sale still comes back to you.

Use the QR anywhere: flyers, posters, business cards, table cards, social posts, venue signage. It goes to the same tracked page as the link.

Yes — tickets sold and commission earned, in your dashboard, updating as it happens. You never have to take somebody's word for how many you sold.

On the day the event starts, your earned commission is transferred to your own Stripe account automatically. You do not have to invoice anyone or chase the promoter for it.

You will need to have completed Stripe onboarding first — that is where the money is sent. More on getting paid.

Yes. Venues, clubs, lounges, theatres, ballrooms and event spaces get a box office of their own: a public page for the room, and a dashboard covering the events booked into it. Register your venue.

That is the point of it. Promoters connect their event to your venue, you approve it, and it appears in your calendar with how it is selling — so you know on the Tuesday whether Saturday is going to be busy, instead of finding out at the door.

Numbers, not names and not money. You see how many tickets have gone and how the night is tracking. You do not see customer details, and you do not see the promoter's revenue, payouts or commissions.

That line is deliberate and it is enforced in the software, not by policy. It is what makes promoters willing to connect their events to your room in the first place.

Yes, with the promoter's door access — they issue a PIN-protected scanning link for the night, which opens the scanner and nothing else. Your team works the door, the promoter's account stays private.

Then this is built for you. Every promoter running a night in your room can be connected to the same venue, so the calendar, the approvals and the sales picture all sit in one place instead of across a dozen group chats.

Use forgot password on the login page with the email address you signed up — or paid — with, and follow the link that arrives. Check spam if it does not.

Payments run through Stripe and card details never reach us. Account and ticket data is held securely and we do not sell it.

Your part of the bargain: keep your password to yourself. Nobody from GotTickets will ever ask you for it, and if you need someone else to scan tickets, issue them a door link instead of handing over your login.

Check the inbox of the address you paid with, including spam, then use Find my tickets. Nine times out of ten the ticket is sitting in an account created automatically at checkout under that address — reset the password and it is there.

The promoter for the event itself: start time, doors, dress code, age limit, parking, seating, line-up, whether it is cancelled, and any refund for it. Use Ask the organiser on your booking.

Us for anything to do with GotTickets: logging in, a missing ticket, a payment that looks wrong, or a promoter who has gone silent on you. Contact us or email Info@GotTickets.online — a person reads it.