Straight answers,
no small print games.

In your account, under My Tickets — every ticket you have ever bought here, with the QR code ready to scan at the door. They are also emailed to you when you buy.

Nothing to install and nothing to print. More on finding your tickets.

You have one anyway — it was created with the email address you paid with. Go to the login page and use forgot password with that exact address, and your tickets will be waiting inside.

This is far and away the most common reason someone cannot find a ticket.

No. Show the QR code on your phone at the door. If you would rather have paper, or your phone battery worries you, you can download a PDF from My Tickets and print it — both scan the same.

Yes. Open the booking in My Tickets and transfer it to their email address. They get a valid ticket in their own name, and your original QR code stops working the moment theirs is issued — so nothing can be scanned twice.

Much safer than sending a screenshot, for both of you.

Your QR code, and photo ID if the event is age-restricted or the promoter asks for it. The QR is scanned once and marked used.

Doors, age limits and what you may bring in are all set by the promoter and the venue — those details are on the event page.

Not a resale site. GotTickets is a primary ticketing platform: tickets are listed and sold by the promoter running the event, at the price they set. You are buying from the source, not from someone reselling.

Your total is the ticket price the promoter set, plus a convenience fee of $5.00 per ticket, plus card processing. The convenience fee is what funds GotTickets — running the platform, the QR ticketing, the door scanning and support.

Worked through on a $15.00 ticket at the rates in force right now:

• $15.00 ticket price — goes to the promoter
• $5.00 convenience fee
• $1.71 card processing and platform commission
• $21.71 total

The convenience fee is a flat amount, so it is a bigger share of a cheap ticket than a dear one — on a $50.00 ticket the same booking totals $59.41. Your exact total is always shown before you pay.

The promoter receives the ticket price. They never receive the fee. Full fee breakdown.

Once, at checkout, when you confirm the payment. There is no hold-and-charge-later and no subscription — one charge for the order.

Payment is handled end to end by Stripe on their own secure checkout. Your card number never touches GotTickets — we do not see it and we do not store it.

The promoter running the event. Their share reaches their own Stripe account at the moment you check out; the platform commission is taken from the fee at the same time.

This matters if you ever need a refund: we do not hold your ticket money, so the promoter is the one who can return it. How refunds work.

The promoter running the event sets the refund policy for it, and issues any refund from their own account. Some refund up to the day before, some are final sale.

Ask them first — use Ask the organiser on your booking, or send a cancellation request, which stays open until 1 hour before the event starts. Read the full refund policy.

Note that a refund returns the ticket price. The convenience and processing fees are not refundable.

No. The convenience fee and card processing are non-refundable — that money was already spent taking the payment and running the sale. A refund returns the ticket price the promoter set.

On a $15.00 ticket bought for $21.71, a full refund from the promoter returns $15.00.

If you cannot make the event, transferring your ticket to someone else avoids this entirely — you keep whatever you agree with them and nothing is lost to fees.

Then bring it to us. If you have asked and had no useful reply within about five working days, contact us with your order number, the event name, and when you first got in touch.

We take it up with the promoter directly and work to get it resolved. We cannot refund money we never held, but you are not on your own with it. What we can and cannot do.

If the date moves, tickets normally carry over automatically. If the event is cancelled, most promoters refund in full — ask them, and escalate to us if they go quiet.

If you simply cannot make the new date, transferring your ticket to someone who can is usually the quickest fix.

You can transfer the ticket to someone else from My Tickets, whatever the promoter's refund policy says. It takes a few seconds and they get a valid ticket in their own name.

Nothing out of your ticket price. The platform is funded by a $5.00 convenience fee per ticket and a 3% commission, both added on top at checkout and paid by the buyer — along with card processing.

So you set the ticket price and you net the ticket price: on a $15.00 ticket the buyer pays $21.71 and $15.00 reaches you. Worth knowing when you price a cheap ticket, since the flat fee is a bigger share of it. How selling here works.

Your share of every sale lands in your own Stripe account as the sale happens — GotTickets never holds your ticket money, and there is no platform balance to request it from. What changes as you build a track record is when Stripe moves it to your bank.

While you are new: your money stays in your Stripe account and pays out to your bank the day after your event ends. It is your money the whole time — it just stays where a refund or a card dispute can still be settled from it while the event has not happened yet.

Once you have a track record: your account is reviewed for instant payouts. Approved, you move to Stripe's normal rolling schedule and are paid as you sell — typically a couple of business days after each payment clears.

Your very first payout also takes a little longer while Stripe verifies your account. That is a one-off. Every sale and payout is visible in your dashboard as it happens.

Automatically, and you do not have to do anything. On the day the event starts, each sub-promoter's earned commission is transferred to their own Stripe account, based on the sales tracked to their promo code.

They can watch their sales build up in their dashboard before then. How sub-promoting works.

Yes — it is how you get paid, and it is a one-time setup of about five minutes under Profile → Stripe. You will need your bank details and enough information for Stripe to verify who you are.

GotTickets never sees or stores your bank details.

You do. The money is in your Stripe account, so you are the only one who can return it, and the refund policy for your event is yours to set.

Publish that policy on your event page and answer your ticket holders — almost every complaint that reaches us is about silence, not about the answer being no. The refund policy in full.