Your data
Deleting your data,
and what we keep.
You can disconnect a linked Facebook or Instagram account yourself, at any time, without
asking us. You can also ask us to close your GotTickets account and remove your personal
details. This page explains how to do both and exactly what happens afterwards.
Last updated 4 August 2026
The short version
Three things worth knowing
🔌
Disconnecting is instant and self-serve.
Unlinking a Facebook or Instagram account deletes the access token we hold for it
straight away. You do not need to close your GotTickets account to do this.
✉️
Account deletion is a request, answered by a person.
Ask us and we will confirm it, act on it, and tell you when it is done — within
30 days, and usually much sooner.
🧾
Purchase records are kept.
A ticket sale is a financial record we are required to retain. Your account and
personal details go; the transaction record stays, and stops being linked to a
usable account.
Option one
Disconnect a Facebook or Instagram account
If you linked a social account to GotTickets — to sign in, to post your event flyers, or to
run ads — you can remove that link yourself. It takes effect immediately and deletes the
access token we stored.
From GotTickets.
Sign in and open Instagram or Advertising in your dashboard, then press
Disconnect. The token we hold is deleted at that moment.
From Meta, if you prefer.
Go to your Facebook or Instagram settings, find GotTickets in the list of apps and websites
you have authorised, and remove it. Our access ends the moment you do — you do not need our
permission and you do not need to tell us.
Either route leaves your GotTickets account and your tickets intact. It only ends the link
between the two.
Option two
Delete your GotTickets account and personal data
We confirm it is you.
We will reply to the email address on the account. We do this so that nobody else can have
your account closed by asking.
We act, and tell you when it is done.
Within 30 days, and normally within a few working days. You get a message confirming what
was removed and what was retained.
Plainly
What is deleted, and what is kept
🗑️
Deleted.
Your login and profile, your name, email address and phone number, saved events, any
Facebook or Instagram access tokens, any messages you exchanged with us through a linked
Instagram account, and the analytics identifiers tied to your visits.
🔒
Kept, and why.
Records of tickets bought or sold, and the payment references attached to them. These are
financial and tax records, and both we and the event promoter are required to keep them.
They are retained for as long as the law requires and no longer.
🎤
If you are an event promoter.
Events you published and tickets people bought from you are not ours alone to erase —
other people hold those tickets. We will close your account and remove your personal
details; the events stay on record so buyers keep what they paid for.
Payment card details are never held by GotTickets at all. Card data goes directly to Stripe
and we never see or store it, so there is nothing on our side to delete.
Also
Your other rights
You can also ask for a copy of your data, ask us to correct something that is wrong, or
object to a particular use of it. The same contact route works for all of these, and our
privacy policy sets out the
rights in full, including under GDPR and the CCPA/CPRA.
If we ever refuse a request, we will tell you why and what you can do about it.
